Our document grids like Invoices, Quotes, etc. Always show a little email icon next to your clients name. This email icon has 3 possible states:
In all cases you can hover over the icon with your mouse for more information.
Email delivery can not always be 100% guaranteed. There can be communication errors between networks, messages can be incorrectly flagged as spam, or the clients email application might simply block our tracking mechanism, which would result in a false negative.
Updated: Mon, 12 March 2018